Channel Operations Manager (ATM Operations & Projects) - Channel & Transaction Management

Responsibilities

• Liaise with other departments of the User Acceptance Test to provide an acceptance system enhancement / modification to implement for Bank customers
• Collect transaction details of channels processing for system enhancement of modification
• Work with other sections of the department to foster the development of new channels
• Move toward increased personalization based on analytics to make the customer experience more seamless
• Coordinate and communicate among supporting teams to increase the effectiveness and efficiency of support services

Requirements

• University graduate, preferably major in business administration, finance, or other relevant disciplines
• Preferable over 5 years experience in banking sector
• Sound knowledge in banking channel development
• Familiar with ATM and ATM card operations or core banking system
• Good understanding of relevant bank and branch policies, procedures, practices and rules
• Strong knowledge of the Bank’s products and services
• A team player with good communication skills and risk awareness
• Good command of both spoken and written English and Chinese, fluent in Putonghua is preferable.