Channel Operations Manager (Branch operations) - Channel & Transaction Management

Responsibilities

• Negotiate project price with vendors and service providers
• Monitor renovation progress and handling issues raised out by renovation branches
• Ensure the standard of branch renovation is complying with standard manual
• Arrange the allocation of branch fixed assets for delivering to various branches and/or warehouse
• Prepare memo to seek management’s approval of opening new branch, acquisition renovation budget
• Prepare notice for display at branch to notify customers the changes or new arrangements
• Prepare notification letter for informing customers branch closure/relocation, termination of Safe Deposit box Service and movement
• Conduct comprehensive analysis and inspect potential locations for setting up branches / installation of offsite ATM to achieve business goals
• Work closely with internal stakeholders to formulate, develop and implement business strategies in relation to physical channel planning, aiming to achieve business targets and improve customer’s experience
• Provide timely information and reports to facilitate physical channel performance tracking
• Co-ordinate with Marketing Department for handling indoor and outdoor advertisement
• Coordinate with various departments for the opening, closure and relocation of branch and ATM networks
• Liaise with Facility Management Department for discussing leasing / renovation / modification works for branches and ATMs and prepare business reports / dashboards / outstanding task list to Section Head

Requirements

• University graduate, preferably in business administration, finance, or relevant disciplines
• Preferable over 5 years’ experience in banking sector
• Good knowledge in branch operations, procedures and practices
• Good communication, analytical and project management skills
• Self-motivated, and able to work independently and under pressure
• Good team player with strong sense of responsibility
• Good knowledge of MS Office including Word, Excel, Power Point
• Good command of both spoken and written English and Chinese, fluent in Putonghua is preferable