Operations Officer (Live Team)

This role will play a critical role in ensuring smooth end-to-end order fulfilment by managing supplier relationships, coordinating with warehouses/logistics partners, processing customer orders on time accurately, and handling supplier payments. This is a hands-on operational role ideal for someone who thrives in a dynamic environment and enjoys solving day-to-day operational challenges.

What You Will Be Doing
 

• Supplier Management
  • Build and maintain strong relationships with existing and new suppliers
  • Monitor supplier performance (quality, on-time delivery, responsiveness) and resolve issues promptly
  • Onboard new suppliers and maintain an up-to-date supplier database
     
• Customer Order Fulfilment
  • Process and confirm customer purchase orders in the ERP/system accurately and quickly
  • Coordinate with sales/customer service teams to clarify order requirements and timelines
  • Track order status from PO creation through to delivery and invoicing
  • Proactively communicate delays or issues to internal stakeholders and customers
     
• Warehouse & Logistics Coordination
  • Liaise daily with in-house warehouse team to ensure stock availability, picking, packing, and dispatch
  • Arrange inbound shipments from suppliers to warehouses and outbound shipments to customers
  • Resolve any warehouse-related discrepancies (shortages, damages, returns)
     
• Supplier Payment & Accounts Coordination
  • Verify supplier invoices against POs, delivery notes, and quality checks
  • Prepare payment requests and coordinate with the finance/accounting team for timely supplier payments
  • Reconcile supplier statements and follow up on outstanding credits or disputes
     
• Reporting & Process Improvement
  • Maintain accurate records and generate regular reports on supplier performance, order fulfilment rates, stock levels, and payment status
  • Identify bottlenecks in the supply chain and suggest practical improvements
  • Support inventory planning and demand forecasting activities when needed

Who Is Our Right Fit

• Bachelor’s degree in Supply Chain, Business Administration, Logistics, or a related field
• Minimum 2 years of experience in operations, procurement, order management, or supply chain coordination
• Strong experience dealing with suppliers and managing purchase orders
• Previous experience in warehouse / 3PL coordination & payment processing is highly preferred
• Proficient in ERP systems (e.g. SAP) & advanced MS Excel / Google Sheets skills
• Excellent communication skills in written and spoken English
• Highly organized with strong attention to detail and the ability to manage multiple priorities under tight deadlines
• Candidate with less experience will be considered as Operations Assistant
• Required to work on weekends