Specialist / Senior Specialist, Digital Business (Customer Support)

Job Responsibilities

• Manage customer services inquiries promptly and professionally
• Handle online loan applications, including processing, approval and disbursement
• Follow up on promotional activities and provide support via phone and email or business messaging applications
• Establish good relationships with customers to seize business opportunities
• Undertake ad hoc duties as assigned

Job Requirements:

• F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent
• Minimum 2 years of customer service related working experience in e-commerce or banking or finance industry, preferable in consumer lending
• Proficiency in business messaging applications (e.g., WhatsApp)
• Good interpersonal skill, with a willingness to learn and a mature attitude
• Fluent in written and spoken English and Chinese
• On-the-job training will be provided
• Candidates with more experience will be considered for the role of Senior Specialist, Digital Business

We Offer:

Remuneration Package

• Competitive Basic Salary
• Double Pay
• Performance Bonus

Paid Leaves

• Annual Leave
• Birthday Leave
• Family-Friendly Leave
• Recreation Leave
• Marriage Leave
• Maternity Leave
• Paternity Leave
• Compassionate Leave

Healthcare Programs

• Life and Accident Insurance Scheme
• Medical Benefits

Staff Learning Subsidies and Development

• Comprehensive on-the-job training
• Learning Sponsorship
• Personal development and growth opportunities

Company Activities and Gathering

• Diversified Interest Classes
• Company Outing
• Sponsored Gathering
• Marathon Running