Card Authorization & Portfolio Services Officer

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs. 

We are currently seeking high caliber professionals to join our team as Card Authorization & Portfolio Services Officer, reporting to Card Authorization and Portfolio Services Manager

Principal responsibilities

• Provide quality authorization services to cardholders and merchants, handle the application for credit limit adjustment, card loan & installment, take appropriate and timely actions to minimize the Bank’s loss
• Ensure the provision of efficient card loss reporting / emergency service to cardholders
• Ensure the provision of reliable authorization services by monitoring the authorization system network
• Ensure the performance of authorization hotline and credit services are above the service pledge
• Assist in compiling standard and other ad-hoc reports as instructed
• Initiate the process improvement areas to enhance the operation efficiency

Requirements:

• Diploma in a related discipline or other relevant professional qualifications
• Minimum 2 years’ experience in customer service experience, with exposure to unsecured leading products and call centre business preferred
• Strong attentiveness to details, with ability to work independently and under pressure
• Good communication, interpersonal and analytical skills
• Willing to work on flexi-hours or shift basis (7x24)
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage
• Great Sense of ownership and servicing mindset to ensure efficient and effective customer service processes