e-Banking App Operations Manager ( Secondment contract) [Ref no: EBD-AOM-AL]

Job Responsibilities:

• Operations Strategy and Execution：Develop and implement the Bank’s annual app operations plan. Plan and execute online and offline campaigns;
• Data Analysis：Analyze user behavior data by SQL/Python, produce optimization reports, and drive iterative improvements;
• Product Operations Closed-Loop Management：Monitor App feature usage rates and manage user feedback loops;
• Cross-Department Collaboration and Resource Integration：Liaise with R&D team to facilitate feature development and coordinate with compliance departments;
• Competitor Research and Innovation Exploration：Regularly analyze peer App strategies to identify differentiated operational approaches and explore AI applications in user engagement.

Job Requirements:

• Bachelor’s degree or above in Finance, Computer Science, Marketing or related disciplines.
• At least 3-5 years of experience in Banking or Fintech company, with a track record of successful campaign planning.
• Proficiency in Tableau/Power BI; basic data analysis skills using SQL.
• Familiarity with Hong Kong e-Banking compliance requirements.
• Ability to identify user needs through data and design commercialization pathways.
• Experience in leading at least two full-cycle operations projects, and with cross-cultural collaboration experience.
•  Candidate with experience in Banking Apps and Operational Models, or AI projects (e.g., machine learning model deployment, intelligent recommendation systems) is preferred.