Asst. Customer Services Manager (Online Banking Centre) (Secondment Contract) [Ref no: ACSMOBC-AL]

Job Responsibilities:

• Provide multichannel customer service to local and overseas customers including the handling of calls, emails, online chats and enquires from various online channels;
• Handle customer requests and resolve customer and resolve customer complaints to ensure customer satisfaction;
• Solicit business opportunities through cross-selling and outbound calls to meet the sales and other business objectives;
• Perform general support in centre to smoothen the daily operation;
• Provide high quality service and handle daily operations according to the regulatory and compliance requirements to meet all the quality and service targets;
• Perform duties on shift basis 7x24 to ensure the smooth and continuous operations.

Job Requirements:

• Bachelor’s degree or above Business or related disciplines;
• At least 2 years of call centre experience preferably in financial industry;
• Excellent communication skill with strong customer-oriented mind set;
• Pro-active, self-motivated, mature and pleasant personality;
• Passed in HKSI 1, 7, 8 or equivalent & IIQE Paper 1, 2, 3 & 5 and MPF Intermediaries Examination is a must;
• Proficiency in both written and spoken English, Chinese and Putonghua.