Manager, Business Analyst - Card Operation

Responsibilities:

• Initiate, coordinate, and manage projects to enhance system and operational efficiency in credit card operations
• Drive implementation of new card products / services that align with business needs and market demands
• Ensure seamless daily credit card operations, including fulfillment, settlement, chargeback resolution, and customer service support
• Analyze current processes to identify inefficiencies and opportunities for optimization and improvement
• Collaborate with stakeholders to understand business requirements and translate them into technical specifications
• Track project progress and proactively identify risks, proposing mitigation strategies as needed
• Assist in developing test cases and conduct user acceptance testing (UAT) for new systems or processes
• Prepare documentation to ensure clear communication and successful project delivery

 Requirements:

• Degree holder in Banking, Information systems, Business Administration or in related disciplines
• At least 6 years working experience in banking or credit card industry
• Knowledge in credit card products; card associations' rules and regulations; industry practice and related regulatory requirements
• Team player and self-motivated with good interpersonal, problem-solving and communication skills
• Expertise in project management, and system migration
• Good command of spoken and written English and Chinese