Executive Secretary to the Hotel General Manager

About Grand Hyatt Hong Kong
At Grand Hyatt Hong Kong, we care for people so they can be their best. Join a world‑class team that thrives on excellence, collaboration, and heartfelt hospitality.

The Opportunity
We are seeking an experienced Executive Secretary to provide comprehensive, high‑level support to our Hotel General Manager. This is a pivotal role in the Executive Office—ideal for a discreet, organized, and proactive professional who can anticipate needs, manage complex priorities, and represent the GM with polish and confidence.

What You’ll Do

• Executive support & coordination: Own the GM’s calendar, schedule, and inbox; prioritize requests; ensure seamless day‑to‑day operations.
• Meeting & board preparation: Draft agendas, compile briefing packs, prepare presentations, record minutes, and track follow‑ups/action items.
• Communication & liaison: Draft and edit correspondence; interface professionally with owners, corporate teams, government bodies, VIP guests, and internal leaders.
• Travel & logistics: Arrange travel itineraries, visas, accommodation, and expense reconciliation with accuracy and timeliness.
• Data, reporting & confidentiality: Handle sensitive information with absolute discretion; prepare reports and manage executive records in line with governance requirements.
• Project support: Coordinate cross‑department initiatives, deadlines, and status updates, driving accountability and completion.
• Office administration: Maintain Executive Office standards, supplies, and protocols; champion efficiency and continuous improvement.

What You’ll Bring

• 8-10 years’ experience in executive/secretarial support to senior leaders (hospitality or service‑driven industries preferred).
• Exceptional written and verbal communication skills; fluent English, Cantonese & Putonghua are essential
• Advanced proficiency in MS Outlook, Word, Excel, PowerPoint; familiarity with collaboration tools (e.g., Teams/SharePoint).
• Strong judgment, integrity, and discretion with confidential information.
• Meticulous organization, attention to detail, and the ability to manage multiple priorities under time pressure.
• A collaborative, service‑oriented attitude with polished interpersonal skills and professional presence.

What We Offer

• Competitive remuneration and benefits
• 5‑day work week & duty meals
• Learning, development, and global career opportunities within Hyatt
• A supportive culture that recognizes performance and growth