Supervisor (Customer Services)

Cathay Cargo Terminal operates one of the world's most advanced air cargo terminals, offering world-class cargo handling services for Cathay Cargo and other international airline customers operating at Hong Kong International Airport.

As the Supervisor (Customer Services), you will supervise the day-to-day operations in accordance with the services standards and ensure safety and regulatory requirements are fulfilled.

Key Responsibilities:

• To implement the agreed operations procedures per required service standards and in accordance with the regulatory requirements.
• To follow up the operations irregularities and preclude recurrence.
• Handle enquiries from shippers, consignees, and Government parties.
• Act as interfaces between operations team with the direct customers, truckers or cargo agents to ensure feedbacks are instantly responded and achieve customer satisfactions.
• To monitor the performance of staff and operations contractors to ensure the service standards are met and initiate suggestion for services improvement.
• Other ad-hoc duties as assigned.

Requirements:

• F.5 with passes in English, Chinese Language and Mathematics or Holder of HKDSE or equivalent.
• Minimum of 5 years’ experience in airlines, air cargo terminals, ground handling agents, logistics companies, warehouses, or freight forwarding companies, preferably with supervisory experience.
• Hands-on experience in the air-cargo terminal operations would be an advantage.
• Sound knowledge on air import, export, transshipment cargo and mail operations handling procedures.
• Good command of both spoken and written English and Chinese.
• Candidates with less experiences would be considered as Senior Cargo Services Officer.

Working Hours:

• Average 5 days’ work week, 9 hours work per day including meal break.
• Shift duties are required starting with 07:00 – 16:00/ 15:00 – 24:00/ 23:00 – 08:00 (Subject to operation needs).

Benefits:

• New Joiner Bonus up to $12,000
• Discretionary Performance Bonus
• Shift and Overnight Allowances
• Superior Annual Leave and Holidays
• Airport/Group Staff Discounts
• Employee/Dependent CX Air Ticket Discount
• Employee/Dependent Medical Benefits
• Training/Sponsorship Program
• Good Career Ladder