Director, RM, PvB

Job Summary

As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.
About Wealth and Retail Banking
Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Key Responsibilities

•    Provide outstanding client experiences. 
•    Organised, follow-up leads, complete and record appointments, close customer requests
•    Support our clients to meet their financial needs, as they progress through their career and life-stages. 
•    Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. 
•    Keep abreast of market trends, new product offerings and the latest campaigns.

Skills and Experience

•    Banking knowledge and sales experience.
•    Excellent communication, interpersonal and relationship building skills.
•    Ability to learn new products and services quickly.
•    Market awareness and benchmarking.
•    Management information.
•    Work in a flexible and agile way.
•    Courageous, creative, responsive, and trustworthy.
•    Thrives in an international environment.
•    Enjoys being in a team, engaging with co-workers.
•    Motivated self-starter, identifying opportunities.
•    Maintains a high standard of personal conduct and lives our valued behaviours.

Competencies

Action Oriented

Collaborates

Customer Focus

Gives Clarity & Guidance

Manages Ambiguity

Develops Talent

Drives Vision & Purpose

Nimble Learning

Decision Quality

Courage

Instills Trust

Strategic Mindset

Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements