Assistant Vice President, Business Analyst - Card Operation

Responsibilities:

• Initiate, coordinate, and manage projects to enhance system and operational efficiency in credit card operations

• Drive implementation of new card products / services that align with business needs and market demands

• Ensure seamless daily credit card operations, including fulfillment, settlement, chargeback resolution, and customer service support

• Analyze current processes to identify inefficiencies and opportunities for optimization and improvement

• Collaborate with stakeholders to understand business requirements and translate them into technical specifications

• Track project progress and proactively identify risks, proposing mitigation strategies as needed

• Assist in developing test cases and conduct user acceptance testing (UAT) for new systems or processes

• Prepare documentation to ensure clear communication and successful project delivery

 Requirements:

• Degree holder in Banking, Information systems, Business Administration or in related disciplines

• At least 8 years working experience in banking or credit card industry

• Knowledge in credit card products; card associations' rules and regulations; industry practice and related regulatory requirements

• Team player and self-motivated with good interpersonal, problem-solving and communication skills

• Expertise in project management, and system migration

• Good command of spoken and written English and Chinese