Assistant Collections Manager

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Collections Manager.

Principal responsibilities

• Assist manager to lead a team of staff to manage delinquent accounts of the retail unsecured loan portfolios; to perform account maintenance and provide administration support
• Take legal proceedings against debtors by instructing external legal firms; representing the Bank to attend court hearing and liaison with Official Receiver’s Office / Outside Trustee on bankruptcy related matters
• Follow up and manage deceased, bankruptcy accounts and other accounts with court orders
• Conduct risk account review and propose mitigation actions through regular or ad hoc review
• Assist in the process of Supplier Risk Management and prepare statistical reports for management review
• Handle customer complaints and perform necessary investigation

Requirements

• University degree in a related discipline OR other relevant qualifications
• Minimum 2 years' experience in debt recovery / unsecured lending and mortgage business, with exposure to credit control / administration
• Strong self-motivation, good interpersonal, communication, credit analytic and supervisory skills
• Good knowledge of PC application software such as MS Word, Excel and Access
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes