Associate, Cardholder Service and Issuing (Credit Card)

Responsibilities:

• Handle customer and branch requests and enquiries in an efficient and effective manner

• Perform data input and handling process related to card issuing and customer services request, including but not limited to new application input, credit check, Autopay instructions, payment, gift redemption, waiver of fee and charges...etc, and ensuring they are processed in a timely and accurate manner

• Monitor and make recommendations on cardholder service workflow to ensure efficiency and accuracy

• Prepare daily and periodical reports to management

• Assist to prepare user requirement in efficiency-enhancing projects and participate in User Acceptance Tests

 Requirements:

• Degree holder in Banking, Finance, Business Administration or in related disciplines

• At least 1 year working experience in banking or credit card industry preferred

• Basic knowledge in credit card products; card associations' rules and regulations; industry practice and related regulatory requirements

• Basic accounting / book-keeping knowledge preferred

• Team player and self-motivated with good interpersonal, problem-solving and communication skills

• Good command of spoken and written English and Chinese