Officer / Associate, Card Operations (Collection)

Responsibilities:

• Conduct collection actions on the overlimit / overdue / collection / suspended credit card accounts

• Make outbound and handle inbound calls to remind cardholders to settle overdue / overlimit balance or answer cardholders enquiries

• Assist supervisor to execute debt collection action to contain credit risk exposure and minimize credit losses

• Assist supervisor to run the daily operation in an efficient and effective manner

• Pursue debt collection in accordance with pre-established procedures and guidelines

• Handle bankruptcy petition accounts properly

• Identify doubtful/problem accounts and make proposal to supervisor for taking legal actions or passing to debt collection agents

• Review and make recommendation to management on IVA, DRP proposals and reschedule requests from solicitors, nominees, debtors and creditors

• Prepare daily and periodical management reports

• Assist in ad-hoc tasks as assigned

 Requirements:

• Degree or above with passes in Chinese, English, Mathematics in HKCEE/HKDSE

• At least 3 year’s of work experience in banking and credit card with supervisory role of 1 year or above

• Possess comprehensive knowledge of credit card products & services and debt collection

• Possess basic knowledge of Rules and Regulations of Card Associations, e.g. Visa, MasterCard and UnionPay, etc.

• Good command of spoken and written English and Chinese, including Putonghua

• Hands on experience in MS Office applications

* Candidates with less experience will be considered as Associate, Card Operations.