Guest Relations Supervisor

      Responsibilities:

• Supervise the overall activities at the Front Desk.
• Delivered the courteous and effective services to the hotel guests by all the colleagues at the Front Desk.
• Provide proper training is provided to all Front Desk subordinates and new recruits.
• Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangement when required.
• Ensure all daily reports and statistics are generated according to the management requirement.
• Daily shift briefing to all Front Desk subordinates.
• Perform any other duties assigned.

      Requirements:

• Tertiary education in Hospitality Management or related disciplines
• Minimum 2 years work experience in Hotel / Customer Service 
• Able to work independently and handle shift duties 
• Good command of spoken English and Mandarin
• Candidate with less experience will be considered as Guest Relations Officer