Concierge

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As a Concierge, you will be providing personalized guest assistance to ensure every guest enjoys convenience and comfort throughout their stay.

Key Responsibilities

• Create a positive first and last impression by welcoming and assisting guests.
• Provide accurate information and arrange services e.g. local tours, dining experience and transportation upon requests.
• Assist guests with vehicles and luggage handling, ensuring timely delivery and collection.
• Maintain proper records for all guest deliveries and requests.
• Perform any other duties as assigned by Management.

About You

• Experience in Rooms Division in sizable Hotels.
• Responsible, customer-oriented, outgoing, and self-motivated team player.
• Excellent command of spoken English, Cantonese, and Putonghua.
• Willing to work on shifts.