Senior Officer to Manager, Chargeback / dispute, Credit Card

Job Responsibilities:

Execute daily operations in compliance with established policies and procedures, including:

Processing credit card transactions

Managing merchant dispute payments

Settling with card networks (Visa/Mastercard/UnionPay)

Performing daily ledger reconciliation

Investigate transaction/payment disputes promptly and efficiently

Prepare analytical reports for management review

Qualifications & Requirements:

Bachelor’s degree or higher

Minimum 3 years’ experience in credit card payment operations

Experience in merchant acquiring / card fraud handling preferred

Expertise in card network dispute regulations (Visa/Mastercard/UnionPay) is a strong advantage

In-depth understanding of Credit card product structures, Card network operating rules, Industry best practices and Regulatory compliance requirements.

Strong organizational, analytical, and time management capabilities

Heightened risk awareness and compliance mindset

Advanced Excel proficiency