Associate, Corporate Sales

Responsibilities

• Develop a thorough understanding of each allocated customer’s business, and understanding of their potential needs for Financial Markets products, through regular liaison with SCB’s principal Relationship Manager (RM) for each customer (e.g. Corporate, Global Account Manager (GAM)), as well as through direct contract with the customer.
• Establish and maintain a constructive relationship with the decision maker(s) for Financial Markets products for each allocated customer, through regular calling, visits, entertainment, etc., with the objective that the customers always place SCB on their priority
• Respond speedily and positively to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within SCB, irrespective of the request is from the specially allocated group of customers or not.
• Liaise with product traders to analyse the acceptance ratio for quotations provided to each customer, alongside feedback from the customer concerning competing quotations accepted in preference to SCB’s, in order that the traders may factor this information into their pricing decisions.
• Liaise with Operations concerning customer feedback received on service delivery quality, in order to seek improvements in service delivery where viewed as necessary from the customer’s perspective.
• Liaise with RMs and SCB product specialists in regions which customers are with potentials, in order to exchange information, to introduce the customer to respective SCB products, and to contribute generally to the relevant regional or global customer database.
• Liaise with RMs and SCB product specialists to explore client’s needs, address their concerns and to deliver them suitable services and products, in order to gain more market shares for SCB.
• Monitor the utilisation of each customer’s trading limits with SCB, obtain specific approval for any excess likely to arise as a result of a particular transaction, and alert respective coverage/GAM if it appears that a higher limit would lead to additional profitable business in Treasury products
• Help on process improvement and automation

Required skills

• Degree in Computer Science, Mathematics, Engineering or related disciplines
• Experience from TMT or fintech industry preferred
• Coding or programming experience, ability to use AI, drive automation
• Independent and adaptable
• English and Chinese