Customer Services Officer - Cityplaza

ABOUT THE TEAM

A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are currently looking for a Customer Services Officer to join our Building Management Team at Cityplaza. Our team is specialized in providing quality customer services to our premium members and shoppers.

RESPONSIBILITIES

• Handle inquiries and complaints at the designated / information counter
• Provide operational support for the loyalty programme, and participate in various promotional activities
• Handle the membership related matters and manage the VIP concierge areas in organized ways

REQUIREMENTS

• HKDSE/ HKALE or above
• Minimum 1 year’s relevant experience in customer service & hospitality industry; Preferably with shopping mall experience
• Candidates with experience in serving premium members, working at and managing premium lounges will be a plus
• Builds strong customer relationships and delivers customer-centric solutions
• Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
• Builds partnerships and works collaboratively with others to meet shared objective
• Proactive and pleasant personality
• Fluent in spoken English and Chinese, including Cantonese and Putonghua
• Basic computer skills such as Excel, Word, etc
• 5-day work with 9 hours daily, willing to work on a roster basis

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Collaborates
• Communicates Effectively
• Drives for Result
• Being Resilient
• Demonstrates Self-Awareness
• Learning Agility

WHY CHOOSE US

• Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025
• HRoot Awards (Chinese Mainland): Received the Best Employer Award for 2023 and 2024, along with the Best Social Enterprises Award in 2024