Senior Programme Manager (Testing Centre of Excellence) - WPB Transformation and Management

Principal responsibilities:

• Build a high-performance testing team aligning the principles of the QA and Test capability in WPB.
• Develop clear governance and procedures within the QA and Test discipline.
• Support the delivery of projects with focus on test environment, test profiles, test design, test execution and test results reporting to ensure business requirements are fit to release for public.
• Manage testing resources across business and IT effectively for value stream and sub-value stream.
• Active participation in discovery and throughout Agile framework to increase speed & efficiency.
• Work closely with wide spectrum of stakeholders and partners including business users, operations, IT teams, risk stewards such as legal and compliance and Group/Regional teams of HSBC to enable effective programme and project governance.
• Anticipate and identify existing or emerging risks/issues, their dependencies, assess the impacts on the programme delivery schedule and benefit realisation.  Take action to mitigate the risks and minimize impacts.
• Remove testing related blockers and barriers.
• Lead root cause analysis and post implementation review for any lessons learnt for testing.
• Provide internal consultancy capability to identify opportunities in transformation and processes streamlining to support business growth, enhance customer experience, improve work efficiency and effectiveness.
• Keep abreast on latest technology / best practices in banking industry and deliver changes to current processes with efficiency and cost improvement.

Requirements

• University graduate in related disciplines or other relevant qualifications.
• Minimum of 8 years’ relevant experience in QA/Test team management.
• Sound knowledge and understanding of Agile Delivery and the role of Test / QA discipline plays.
• Excellent understanding of project methodology, frameworks and best practice.
• Agile knowledge and adoption experience an advantage.
• Keep abreast of market developments and business trends to explore new business opportunities.
• Excellent leadership, communication, influencing, planning and organizing skills.
• Excellent written communication skills, ability to clearly document the current state and the recommendations.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
• Proficiency in both spoken and written English and Chinese.
• Ability to adopt a growth mindset and proactively identify and bring about change opportunities.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.