Retail Banking Operation Head - Operations Management Department

Industrial and Commercial Bank of China (Asia) Limited

Responsibilities:

Manage daily operational activities of Credit Card Settlement, ATM Settlement, Time Deposit, Faster Payment System (FPS) and Autopay Operations.
Formulate strategic plans for the section to meet with service and operational goals set by the management
Monitor and review the set up, maintenance and updates of the processing systems and operating procedures of the section
Implement operations policies and procedures of the section to ensure they are carried out in proper manner and are strictly followed by branches and the staff in the section
Assist Department Head to handle personnel functions including hiring and training to ensure the smooth running of the Department
Co-ordinate with Transaction Processing Centre Head to maintain a good operational control and branch activities
Work with Retail Banking Product Team to advise on new products operational design
Provide operations support to AML Compliance Officer on AML activities and new account opening

Requirements:

University graduate or equivalent academic achievement
At least 8-10 years corporate banking experience of which 6-8 years are in operations management position
In-depth knowledge of corporate banking products/ services and their operational activities
Knowledge of the regulations and procedures of Hong Kong Interbank Clearing Ltd (HKICL) and CCASS from the Hong Kong Security Clearing Co (HKSCC)
Strong leadership and decision making skills
Excellent managerial and planning skills
Initiative, systematic, active and energetic
Good communication skills and fluent in both spoken and written Chinese (Mandarin and Cantonese) and English