Rooms Administrator

Duties and Responsibilities:

• To check mail received for the Front Office department and to present back-up service required
• To prepare minutes of Front Office Meetings and send copies to Human Resources and sections within the Front Office
• To maintain a comprehensive filing system according to the filing procedures
• To answer all incoming phone calls directed to the Department Head in his / her absence
• To sort all incoming correspondences, mail and distribute to concern departments and hotel guests.
• To maintain and update the Front Office operational manual with the directive from the Department Head
• To compile and check all attendance records ; To compile all month end reports for FO Team
• To prepare and update all Front Office personnel information, movements, vacations, day-off and sick leave
• To prepare the transportation allowance for the Front Office sections
• To prepare the Birthday cards for VIPs and Special Attention guests.
• To consolidate, record and order all stationary, printing items for the Front Office department
• To be well groomed so as to represent the high standard of the hotel
• To have a complete understanding of and adhere to company policies relating to emergencies, hygiene, health and safety.
• To have complete understanding of the company employee handbook and adhere to the regulations contained within.
• To fully conversant with the hotel services and facilities
• To perform any other reasonable duties as assigned.

Requirements:

• Preferable with Diploma in secretarial study or related discipline
• Experience as an administrator of Head of Department in hotel industry
• Knowledge of hotel front office operation preferred but not essential
• Good command in English, Cantonese and Mandarin
• Good communication and analytical skill