Assistant Cafe Manager

Ralph Lauren

Key Responsibilities

People

  • Act as a brand ambassador, demonstrating professionalism through demeanor, appearance, and respect for others.
  • Support the Café Manager in fostering a positive, engaging, and inclusive work environment.
  • Assist in training, coaching, and motivating baristas to uphold service standards and performance goals.
  • Provide real-time feedback to team members to enhance performance and customer interactions.
  • Help with onboarding and talent retention efforts as needed.
  • Step in as acting manager when required, ensuring seamless operations.

Customer

  • Model and reinforce exceptional customer service, ensuring all guests receive a premium experience.
  • Support the development of a sales-driven culture that converts walk-ins into loyal customers.
  • Assist in handling customer feedback and resolving issues promptly.
  • Build rapport with regular customers and assist in maintaining client relationships.

Brand

  • Uphold brand presentation standards in store visuals, cleanliness, and service.
  • Ensure the café environment reflects Ralph Coffee’s sophistication and lifestyle philosophy.
  • Assist in executing brand initiatives, promotions, and local marketing strategies.

Business Objectives

  • Support the Café Manager in meeting sales targets and operational KPIs.
  • Help monitor inventory, staffing, and daily sales reporting.
  • Identify and communicate local business opportunities or challenges to the Café Manager.
  • Assist in analyzing sales data and customer trends to optimize performance.

 

Requirements

  • Diploma or equivalent in Hospitality Management or related field (degree preferred but not mandatory).
  • Minimum 3 years of experience in café/restaurant operations, preferably in a supervisory role.
  • Proficient in PC skills, with the ability to analyze sales data & perform budget projection.
  • Qualified Hygiene Supervisor by Hong Kong Food and Environmental Hygiene Department is a must
  • Strong interpersonal and communication skills (Cantonese, Mandarin, and English).
  • Customer-focused with a passion for service excellence.
  • Ability to multitask, problem-solve, and work in a fast-paced environment.
  • Team player with leadership potential and a proactive attitude.
  • Basic business acumen and familiarity with sales-driven environments.

 

We offer attractive remuneration package to the right candidate.  Interested parties please send your resume with current and expected salary. 

 

Data collected would be used for recruitment purpose only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed after 12 months.

Ralph Lauren is an equal opportunity employer. Personal data provided will only be used for purpose of recruitment and selection.

更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 餐廳主任 · 經理
工作地點
  • 香港
僱用形式
  • 全職
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
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