Lobby Lounge & Baked by Shangri-La Manager

We are looking for a Lobby Lounge & Baked by Shangri-La Manager based at Kowloon Shangri-La, Hong Kong!

As a Lobby Lounge & Baked by Shangri-La Manager, we rely on you to: 

• Have complete knowledge of the food & beverage service available in the restaurant
• Ensure that Hotel standards and policies are explained to staff
• Manage and ensure smooth operations of the restaurant
• Maintain consistency in quality of food / beverage / service / cleanliness of sections appointed
• Obtain customer feedback during operations to ensure satisfaction
• Ensure effective communication within sections appointed and with other divisions
• Conduct / attend F&B divisional and departmental meetings as required
• Ensure that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage
• Ensure general maintenance of sections appointed and follow up on work order forms with Engineering department
• Recommend improvements in all aspects of their appointed sections as appropriate 
• Ensure that staff are aware of and applies the procedures concerning hotel fire and life safety / emergency procedures
• Review guest feedback / critique forms / outlet log books on operational issues / P&L statement
• Co-ordinate with the Chef in sections appointed on planning of promotions / menu planning / staff training 

We are looking for someone who has:

• Minimum 5 years of relevant working experience, preferably in the Hotel Industry with similar capacity
• Service oriented with outgoing personality and an innovative and strong sense of market trends
• Proactive, customer and business oriented
• Strong leadership, communication and interpersonal skills
• Good command both written and spoken of English, Cantonese and Putonghua