Senior / Concierge Ambassador 高級 / 禮賓大使

JOB RESPONSIBILITIES

• Be the positive initial and final contact with guests, whilst ensuring the concierge is kept running efficiently at all times
• Handle guest luggage, transportation and packages within the hotel area
• Answer enquiries and provide general information to guests with friendliness and professionalism
• Shift duties required
• Outdoor working environment
• Perform ad hoc duties as assigned by superior or Hotel Management

KNOWLEDGE & EXPERTISE

• Able to communicate in English, Cantonese and Mandarin
• Excellent communication and interpersonal skills, customer oriented and is a good team player
• Related working experience in hotel / guest services preferred but not necessary (fresh graduates will also be considered)
• Candidates with more experience will be considered as Senior Concierge Ambassador

BENEFITS

• 5-day work week
• Discretionary bonus
• Medical insurance
• Dental insurance
• Life insurance
• Marriage leave, compassionate leave
• Free duty meals
• Staff discount on F&B and banquet
• Complimentary overseas accommodation
• Education allowance

相關職責

• 為客人提供正面的第一印象，並確保禮賓部運作暢順
• 酒店範圍內處理客人之行李、交通及包裹
• 以友善和專業的態度處理所有客戶的查詢及提供其所需資訊
• 需輪班及室外工作
• 執行上級或酒店管理層指派的臨時工作

相關經驗及資歷要求

• 具備良好中文、英文及普通話讀寫能力
• 擁有良好溝通技巧，以客為本及有團隊合作精神
• 有相關工作經驗者優先但不是必需 (應屆畢業生亦會被考慮)
• 經驗較多的申請者會被考慮為高級禮賓大使

員工福利

• 五天工作週
• 酌情性花紅
• 醫療保險
• 牙科保險
• 人壽保險
• 婚假及恩恤假
• 免費當值膳食
• 住宿、餐飲及宴會折扣優惠
• 免費住宿 (只適用於香港以外集團旗下的酒店)
• 學費津貼