Senior Duty Manager / Duty Manager

Hong Kong Parkview

Hong Kong Parkview

The most prestigious serviced apartment in Hong Kong is inviting high calibre applicants for the following positions:-

Senior Duty Manager / Duty Manager

Responsibilities:

  • To represent management and take charge of situations and make necessary decisions in the absence of the Department heads.
  • To provide and ensure efficient and quality front line guest services at all times.
  • To maintain smooth relationships between management and guests, resolve problems arising from guests’ complaints and attend inquiries with dispatch and report all guest complaints, compliments, and suggestions to the management.
  • To handle complaints which result in both satisfaction of the guests and protection of the Hong Kong Parkview interest.
  • To maintain comments and complaints relating to service standards and take any necessary action to achieve the highest level of hospitality service.

Requirements:

  • Degree or Diploma holder in Hospitality Management or related discipline
  • A minimum of five years hotel operations experience with at least two years in supervisory level, preferably in Front Desk or Guest Services areas
  • Good command in English, Cantonese and Mandarin with strong interpersonal and communication skills
  • Strong analytical skill and can work independently under pressure
  • Cheerful, friendly and customer oriented
  • Knowledge of Property Management System – Opera
  • Candidate with less experience would be considered as Assistant Duty Manager
更多工作資料
薪酬 薪金面議
待遇
  • 五天工作週
  • 生日假
  • 員工免費膳食
  • 醫療計劃
  • 穿梭巴士
  • 年終花紅
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 灣仔
僱用形式
  • 全職
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度

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