Operations Officer - Cityplaza Ice Palace

ABOUT THE TEAM

A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are looking for an Operations Officer to be part of our Ice Rink Team. Cityplaza Ice Palace is a shimmering winter wonderland nestled within the heart of Cityplaza, offering a captivating ice skating experience for all ages. Our Ice Rink Team of specialised staff are dedicated professionals with diverse skills and expertise to ensure a seamless and enjoyable experience for visitors.

RESPONSIBILITIES

• Support the daily operation of Skate Counter, Skate Shop and Box Office and performing duty manager role.
• Handle daily customer inquiries, ad hoc incident and complaints
• Communicate with frontline staff (both full time and part time) through the regular meeting, consultation, and monitor frontline staff’s performance and discipline.
• Responsible for the procurement of office and operation supplies and inventory management, including report compilation
• Reports and co-ordinate all maintenance works include builder works, tools, services, equipment & machinery to the Technical team or vendors 
• Assist in setting and implementing procedures to comply with internal auditing policies
• Assist and participate in the events and activities held in Ice Palace include annual ISI Skate HK Competition and ice shows 

REQUIREMENTS

• Diploma or certificate holder or above, preferably in Sports Education or Leisure and Recreation or Property Management or related disciplines
• Minimum 2 years work experience in Leisure and Recreation or Property Management, preferably with management or staff supervision experience
• Flexibility, adaptability, and proven ability to work to tight deadlines
• Builds partnerships and works collaboratively with others to meet shared objectives
• Customer service oriented
• Fluent spoken and written English and Cantonese, Putonghua would be an asset
• Good communication skills and problem-solving abilities
• Good PC skills on MS Office.
•  Willing to work on shift
• Good knowledge in digital marketing and social media platform is an advantage

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Drives for Results
• Collaborates
• Communicates Effectively
• Learning Agility
• Being Resilient
• Demonstrates Self-Awareness

WHY CHOOSE US

• We’ve won the Randstad Hong Kong Most Attractive Employer Award in 2022, and have been in the Top 10 since 2017
• HRoot Best Employer Award 2023 (Chinese Mainland)

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.