Guest Services Officer - Executive Floor (5-Day Work Week)

Job Responsibilities

• Work on the Executive Floor operation
• Provide daily check-in, check-out & reservation duty
• Provide excellent service (including F&B service) and engagement with guests at the Crown Club
• Handle customer inquiries and complaints in a timely and professional manner. If necessary, promptly report to their superiors
• Coordinate with internal departments in order to handle requests and complaints
• Maintain the booking schedules for hotel rooms, transportation, and facilities

Job Requirements

• Degree or diploma holder in Hotel Management
• A minimum of 2 years relevant experience in a star hotel / serviced apartment
• Good communication and interpersonal skills
• Pleasant and outgoing personality
• Fluent in spoken English & Mandarin
• Familiarity with the Opera system is an advantage

Company's Benefits

• Five-Day Work Week
• 12-day Annual Leave
• Discretionary Bonus
• Medical & Dental Plan
• Meal Allowance
• Education & Development Subsidy
• Birthday Gift
• Staff Dining Discount