Senior Compliance Officer (eCommerce)

Job Responsibilities:

• Prepare and review Standard Operating Procedures (SOPs) for the company
• Assist management to conduct compliance audit to ensure that our daily operations comply with internal rules, regulations, policies, decisions, and procedures
• Conduct research on global compliance and legal requirement to ensure our business meets designated countries’ local standard
• Resolve disputes, escalation cases and complaints from customers via statutory bodies
• Monitor the governance of company’s Terms & Conditions
• Process refund to the customers
• Monitor and perform daily credit check on the orders as per internal policy
• Identify potential risk, chargeback, fraud and compliance issues
• Assist in ad-hoc duties as assigned by supervisors

Job Requirements:

• Bachelor’s degree in Languages, Communications, Corporate Governance and Compliance, or related discipline
• 2 years’ relevant working experience
• Excellent command of spoken and written English
• Good knowledge of credit card and merchant payment process is a plus
• Payment gateway operation / fraud management experience is a plus
• Strong critical thinking skill, attention to details, able to work independently and multi-task
• Excellent PC skills including MS Office, Google Docs and Google Sheets
• Right to work in Hong Kong