半職/ 兼職電商客戶服務專員 (電玩及動漫遊戲產品) | Half Time/ Part Time e-Commerce Customer Service Executive (Video Game & Animate Product)

Monthly Salary
-Part Time: $60-$90/ hour
-Half Time: $7500-$9500/ Month


Half Time Benefits
-Exclusive Staff Discounts
-Enjoy Work-Life Balance with Flexible Working Hours
-Bank Holidays Off
-Annual Leave: 9 Days
-Performance-Based Bonus Opportunities
-Complimentary Snacks & Beverages


Working Hours
-Half Time: 
25 hours a week (flexibly distributed from Monday to Saturday)

-Part Time: 
4-8 hours per days, 3-6 days per week (flexibly distributed from Monday to Saturday)

# Note: Flexibility in working hours is available and can be adjusted as needed.

Key Responsibilities

1) Provide excellent customer services to customers by different channels such as email, instant messaging.
2) Assist customers in the online journey
3) Provide comprehensive administrative assistance to streamline daily operations, including maintaining and updating online platforms & social media platforms.
4) Assist in ad-hoc duties as assigned by supervisor

Qualifications & Skills

-Educational Background:
-Minimum of F.5 (HKDSE/HKCEE) or above, with 2+ years of relevant experience. 

Personal Attributes:
-Self-motivated and proactive, with strong teamwork skills and the ability to work independently.
-Be patient and strong attention to details and customer focus.
-Ability to multi-task effectively in a dynamic, fast-paced environment.

Language Skills:
-Good command in both written and spoken English and Chinese (Cantonese and Mandarin)
 

Preferred Experience

-Prior experience in e-commerce, particularly with the Shopline platform, as well as in gaming, animates, hobbies, toys, multi-media design, digital marketing, or logistics is a distinct advantage.
-Proficient with web tools, such as AI, Canva, Filmora, Vllo, Pinterest….etc.
-Experience with social media platforms.

# Note:  Salary will be adjusted based on experience or ability to match the position.

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薪酬

半職：$7500 - $9500/ 月
兼職：$65-$90/ 小時

半職福利

-表現良好可獲獎金
-銀行假期
-12天年假，滿兩年起後每年再加1天
-員工購物優惠
-另備免費小食及飲品
 

工作時間

半職: 每週工作25小時，每星期工作5-6天
兼職: 每天工作4-8小時，每星期工作3-6天 

# 備註：彈性工作時間，可自由分配在星期一至六

主要職責

-提供售前/ 售後客戶服務，為客戶提供開心愉快網購經歷
-與客戶建立及維持良好及持久關係 
-協助更新網站平台及社交媒體

資格與技能

教育程度：
最低須有中五（HKDSE/ HKCEE）或以上，並具備2年以上相關客戶服務經驗。

個人特質：
-自我激勵，主動積極，具備良好的團隊合作精神及獨立工作能力
-有耐性，能了解客人需要
-良好溝通技巧
 

適應性與效率：
能夠在動態快節奏的環境中有效地多任務處理。
 

語言能力：
良好的中英文書寫能力。
 

優先考慮的經驗：

-具客戶服務或電子商貿或營運各社交平台經驗者優先
-以客為本，具備良好溝通及解決問題的技巧
-熟悉電玩遊戲、動漫精品玩具、多媒體設計、數碼營銷或物流的經驗優先考慮
-能靈活運用各種網絡工具，如 AI人工智能、Canva、Filmora、Vllo、Pinterest等軟件有效率地工作。

注意：薪酬將按照經驗或能力與職位吻合程度調整