Assistant /Deputy Operation Manager (Branch)

Bank of China (Hong Kong) Limited

Job No.: 498915
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Services

Responsibilities:

  • Supervise and support counter service to ensure service quality and operating properly;
  • Assist the branch managers to plan, execute and manager the counter services
  • Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures;
  • Handle customer inquiries and complaints to provide quality customer services;
  • Serve as the communication channel between the branch and other functional units.
  • Provide recommendations on improvement of operation by collecting the opinions of subordinates and customers.

Requirements:

  • Diploma holder or above, with qualification in HKSI preferred
  • At least 2 years relevant banking experience
  • Sound knowledge of banking operations and related policies
  • Strong communication and negotiation skills with good command of English and Chinese, including Putonghua
  • Ability to handle customer complaints
更多工作資料
薪酬 薪金面議
工種
  • 銀行 ‧ 金融服務 - 訂單處理 · 運作 · 結算
  • 銀行 ‧ 金融服務 - 零售銀行服務
  • 銀行 ‧ 金融服務 - 一般 · 其他
僱用形式
  • 全職
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度

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