Assistant Branch Sales Quality Assurance Manager

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 255 branches and service outlets, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management

We are currently seeking high caliber professionals to join our branch network as Assistant Branch Sales Quality Assurance Manager.
 
Principal responsibilities

• Be accountable to ensure branch sales staff have a clear understanding of internal and regulatory requirements
• Support the team for On-going review on workflows and guidelines to enhance sales quality and compliance standard as well as to enhance service delivery
• Implement sales quality control at branches and support reinforcement activities to promote the concept of “treat customers fairly” and driving “good customer outcomes”
• Support the manager in developing and coordinating activities to foster a customer-centric business culture and the concept of ‘treat customers fairly’
• Monitor the implementation of new wealth sales compliance and procedure in branches for the best delivery of new products and services
• Monitor red flagged areas as early detection and timely escalation once irregularities observed
• Ensure all relevant control measures are undertaken to minimize the risk exposure of the Bank
• Work with the Manager to monitor the sales quality of the team, manage and mitigate wealth sales risks and conduct risks
• Work closely with Branch Managers to maintain regular communications, monthly meetings and updates on sales compliance-related guidelines and policies

Requirements

• University Degree in a related discipline
• Minimum 2 years of insurance and investment sales experience in retail banking
• Familiar with relevant regulatory and compliance requirements
• Strong attentiveness to detail, compliance and control orientation
• Good communication and interpersonal and problem skills
• Customer centric mindset and ability to manage complex interactions effectively
• Proficiency in English, Chinese and Mandarin