Manager, Local Payment and Infrastructure

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

We are currently seeking a high caliber professional to join our department as Manager, Local Payment and Infrastructure

Principal responsibilities

• Manage and execute implementation of retail payments initiatives, ensure quality deliverables which meet internal and external customers’ requirement.
• Plan, formulate and deliver business strategic KPIs or initiatives aimed at achieving seamless customer experience, streamlining the end-to-end operation process, sustaining business growth and competitive edge of retail payment products and services.
• Maintain timely communication with various stakeholders throughout the product lifecycle to ensure requirements are aligned with business objective.
• Liaise with various stakeholders to manage initiatives to address the changing customer and business needs.
• Enhance local payment system via customer centric digital payment journey and capture opportunities from regulatory changes. Enrich customer engagement via commercialization of payment capabilities and throughout customer lifecycle.
• Prepare relevant strategy papers, business proposals and reports for presentation to senior management.
• Keep abreast of the latest compliance requirements of the Group, Bank and regulatory authorities, initiate necessary internal and external communication plan, internal procedural and system changes.

Requirements

• University Degree or other relevant post graduate qualification
• Minimum 7 years’ experience in retail payments product management or related, prior experience in digital, platform development or multi-functional projects would be an asset
• Strong project management skills, outcome focus with adaptability and ability to work with minimal supervision
• Numerate, positive, flexible and self-motivated individual
• Strong business acumen and analytic skills, able to navigate conflicting priorities
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Proficiency in both English and Chinese