Chief Client Management Officer

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Hang Seng Indexes Company Ltd

Hang Seng Indexes Company Limited (HSIL), a wholly-owned subsidiary of Hang Seng Bank, is the leading index provider for the Hong Kong and mainland China markets. We calculate the internationally recognised Hang Seng Index (HSI) and Hang Seng China Enterprises Index (HSCEI) and continue to broaden our index range to meet a wide spectrum of investor demand for different index investment solutions. At present, we compile over 400 real-time and daily indexes covering both Hong Kong and mainland China.

Our company comprises a team of professionals who strives for delivering quality, efficient and world-class index compilation services to customers and financial institutions around the world. We offer a wide range of work and learning opportunities through our businesses and job scopes, covering Client Coverage, Research, Product Development, System & Operations as well as Risk Control & Support.

We are currently seeking a high caliber professional to join our department as Chief Client Management Officer.

Principal responsibilities

• To formulate the overall product strategy for HSIL which include all activities that would expand the usage and publicity of Hang Seng indexes among institutions, investment banks, assets management companies, stock exchanges and investors, mainly in Hong Kong and Mainland China as well as in key overseas markets
• To collect market intelligence to review HSIL’s product portfolio, initiate feasibility studies on major index projects and develop appropriate business models
• To evaluate appropriate programmes to open new markets and/or expanding new types of clients
• To develop appropriate marketing and promotion strategy to profile the full range of Hang Seng indexes to potential clients
• To drive development of customer experience across the products
• To nurture excellent relations with stock and derivatives exchanges in Hong Kong, Mainland and other markets for business opportunities in listed index product developments
• To keep abreast of and understand the developments in index industry and competitors’ move in order to initiate appropriate actions in expanding client base and acquiring new business relations.

Requirements

• University graduate or above in Business, Finance or related disciplines.
• Over 15 years’ experience in financial industry, preferably in asset management, indexing or related industries
• Good market insights on future development of index industry
• Experienced in leading, developing and motivating the leadership team
• Strong communication, interpersonal and organization skills
• Proficiency in both English and Chinese
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers