Financial Markets Infrastructure Services - Senior Technical Analyst

Job Summary

To provide technical support to all Financial Markets business in Dealing Room for the following applications and services:

• Desktop Computing Environment
• Telecom and Trader Voice
• Mobile device management
• Market Data and transactional system
• Dealing Room Infrastructure and Business Continuity Plan

Key Responsibilities

• To provide 1st, 2nd & 3rd technical support for all Financial Markets business products and infrastructures (desktop, server, dealer telephony & market data).
• Problem and Change (Scheduled change & request provisioning) Management – Incident/Change Management, call logging, call trends, call reporting including high severity problem control. All ServiceNow related initiatives and updates. Ensuring standards are adhered to, or dispensations raised
• To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
• Responsible for the enforcement of global strategies and standards in all Financial Markets locations including ensuring risk / compliance, processes / procedures and security / build standards are followed
• Risk management control, SIP initiatives and reporting, including technical audit compliance, directly and indirectly.
• To ensure that technology related audit ready at any given point of time by maintaining all necessary details as per regulations.
• To raise risks in the appropriate forums and follow ORMAF – Operational Risk Management & Assurance Framework.
• To ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of all standard desktops, servers, local and wide area networking infrastructure, legacy systems and email system.
• To manage vendors including onsite support engineers (OSV) who are responsible for the ongoing support of the Financial Markets businesses to ensure a secure, stable, and highly resilient environment.

Strategy

• Awareness and understanding of the FM Group’s business strategy and model FMIS appropriate to the role required

Business

• Awareness and understanding of Financial Market business, Dealing room users and Technical environment in which the Group operates

Processes

• Responsible and follow Bank standard process within FMIS domain
• Service Management process
• Risk Management process.
• Vendor Management process (if applicable)
• Budget process (if applicable)

• Desktop Computing Environment
  • MS Windows and Office support
  • Deskside equipment support: Webcam, Keyboard, VPN tokens, restack, etc
  • LAN cable patch management
  • Active Directory and Group Policy support
  • Email and Instant Messaging applications
• Telecom and Trader Voice
  • User profile and private wire administration
  • Verba recorder support
  • Server-side support
  • Handset, headset and turret troubling shooting and support
• Market Data and Transaction system
  • Bloomberg
  • Refinitiv FXT and Eikon
• Dealing Room Infrastructure and BCP
• Dealing Desk
• Cable Infrastructure
• Electricity Capacity and Requirement
• Maintain FM BCP site readiness

People and Talent

• Background of creating, maintaining and presenting documentation related to designs, certifications, and evaluations.
• Strong written and verbal communications skills, and ability to communicate with the business
• Strong interpersonal skills and a strong team player.
• Vendor management skill.
• Independent problem-solving and self-directing abilities.
• Self-driven and flexible with high motivation.
• Ability to multitask and handle multiple projects.
• Ability to practice tolerance and professionalism in times of high stress.
• Ability to do overtime and weekends work.
• Ability to prioritise and control activities and deliver results within budgetary and resource constraints.
• Independent and confident, but willing and able to harness the expertise of others.
• Ability to work effectively as part of global team
• Service Management skills and techniques
• Strong management of external (vendor) resources and services
• Strong troubleshooting/problem assessment skills
• Must be able to manage a distributed workforce.
• Must be able to mentor staff.
• Must be flexible in terms of tasks.
  

Risk Management

• Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• All responsibilities under the Risk Management Framework as defined within the Group’s Risk management framework – both execution and supervisory

Governance

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the FMIS to achieve the outcomes set out in FM Code of Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• FMIS Global Lead
• FM PM Global Manager
• DRM
• COO
• FMIS Regional Mangers

Other Responsibilities

• Embed Here for good and Group’s brand and values in FMIS; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
• Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
• Cooperate with any investigations or reviews on regulatory failure such as accountability review

Skills and Experience

• Degree in Information Technology, computer Science, Computer Engineering or equivalent
• Service Management skills and techniques
• Usage of M365 Tools
• Usage of Windows and Active Directory

Qualifications

• Knowledge/Experience in managing IT support, operations, and project implementations in a wholesale bank environment including trading room or at least 3 years, 1st / 2nd line support for Front Office environment
• Knowledge of wholesale bank services that includes FX, MM, FI, Commodity, Equity Derivatives and Quants products
• Strong Market Data knowledge including Bloomberg, Eikon, Wind
  • Experience in trading system knowledge include FXT, EBS, TradeWeb, TOF, STP
• Understanding of the end-to-end IT infrastructure that supports the wholesale bank services, including mainframe, mid-ranges, client-server, networking, telecommunications
• Strong knowledge of e-business trading tools
• Strong PC / Server applications skills (MCSE Certified preferred)
• Strong understanding of telecommunications and trading voice systems including
  • Verba Recording, Verint Recorder
  • IPC Unigy or equivalent
    • SIP, V/IP, Private Wire, TDM
• knowledge of client server technologies
• Strong knowledge of technologies and industry trends in relation to business requirements, and the direction of the Group.
• Clear understanding of IT security policies.
• Project Management skills