Associate, Credit Card Authorization

Responsibilities:

• Handle authorization requests from credit card merchants
• Execute Sales & Service Recovery Actions for rejected transactions by contacting cardholder
• Manage lost card report hotline (Credit card & ATM Card)
• Monitor suspicious credit card transactions and contact cardholders for verification
• Support Customer Service, Merchant and ATM Hotlines during non-office hours

 Requirements:

• Post-secondary education or above with passes in Chinese, English, Mathematics in HKCEE/HKDSE
• Work experience in credit card or customer service preferred
• Customer-oriented and risk awareness mindset
• Good command of spoken and written English and Chinese, including Putonghua
• Hands on experience in MS Office applications
• Location: Kowloon Commerce Centre, Kwai Chung (MTR Kwai Hing Station)
• Working Hours: 4 pm to 11 pm (may need to support other shift rotation if needed)