Job No.: 495979
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Service
Responsibilities:
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Handle Wealth Management / SME / personal banking customers' enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
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Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
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Provide relevant and suitable products and services to meet customers’financial needs in order to achieve business targets
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Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after-sale services to diverse customer types
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Address customer feedback / complaints professionally
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Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements:
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Degree or above is preferred
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With qualifications in IIQE and HKSI is an added advantage
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At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
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Independent, self-motivated, customer-centric and able to work under pressure
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Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
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Proficient in PC applications, such as MS Office and Chinese inputs
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May required on-shift duty as needed
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Applicants with less experiences will be considered as Teleservices Executive
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Applicants with more experiences will be considered as Teleservices Manager