Deputy/Assistant Teleservices Manager – (Contact Centre, General Banking Services)

Bank of China (Hong Kong) Limited

Job No.: 495979
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Service

Responsibilities:

  • Handle Wealth Management / SME / personal banking customers' enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
  • Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
  • Provide relevant and suitable products and services to meet customers’financial needs in order to achieve business targets
  • Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after-sale services to diverse customer types
  • Address customer feedback / complaints professionally
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
     

Requirements:

  • Degree or above is preferred
  • With qualifications in IIQE and HKSI is an added advantage
  • At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
  • Independent, self-motivated, customer-centric and able to work under pressure
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Proficient in PC applications, such as MS Office and Chinese inputs
  • May required on-shift duty as needed
  • Applicants with less experiences will be considered as Teleservices Executive
  • Applicants with more experiences will be considered as Teleservices Manager
更多工作資料
薪酬 薪金面議
工種
  • 銀行 ‧ 金融服務 - 訂單處理 · 運作 · 結算
  • 銀行 ‧ 金融服務 - 零售銀行服務
  • 銀行 ‧ 金融服務 - 一般 · 其他
僱用形式
  • 全職
教育程度
  • 碩士
  • 學士

類近好工

Senior Cash Service Manager, HK

Standard Chartered Bank

Accounting Officer

HONG KONG CHRISTIAN SERVICE

Business Strategy Manager, Commercial Banking

Bank of China (Hong Kong) Limited

外幣找換主任 - 通宵班

Global Exchange Hong Kong Limited

外弊找换員 - 午班

Global Exchange Hong Kong Limited

Accounts Payable Executive - Kowloon side

Kayue Electric Co., Ltd.