Guest Services Ambassador - Taikoo Place (Mon-Fri 5-day work)

About The Team

A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive. Additionally, we are deeply committed to prioritising health and safety in all our operations, ensuring a healthy, safe and supporting environment for our People, partners and the communities we serve.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are now looking for a talented Guest Services Ambassador to be part of our dynamic team. Reporting to the Building Manager, the incumbent will be responsible for delivering premium services to tenants and visitors in Grade A office buildings at Taikoo Place.

Responsibilities

• Develop and maintain good relationship with tenants
• Handle general enquiries and complaints of customers/ tenants
• Liaise and coordinate with leasing for office viewing and assistance on handover of office premises
• Conduct regular checking on office facilities including cleanliness of toilets and office premises to ensure quality service is delivered
• Regular visit and communicate with the office tenants whenever required to understand their needs and continuous service improvement
• Perform other duties assigned by supervisors

Requirements

• Tertiary education in Property / Hotel Management or related disciplines
• Solid experiences in customer services and hospitality fields
• Builds strong customer relationships and delivers customer-centric solutions
• Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
• Builds partnerships and works collaboratively with others to meet shared objectives
• Ability to rebound from setbacks and adversity when facing difficult situations
• Proactive, cheerful and service-oriented
• Basic computer skills on MS Word and Excel
• Fluent in spoken English and Chinese
• Fresh graduate will also be considered
• Willing to work on weekdays at irregular hours (5 days work week; between 8:00am to 8:00pm)

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Communicates Effectively
• Being Resilient