Temporary (Senior) Manager, Business Management, Retail Wealth Distribution Asia

This is a regional business management role within the Retail Wealth Distribution team, who will work closely with sales teams, IT and Marketing across Asia, as well as other functional leaders within Manulife Investment Management (MIM) and counterparts at Manulife Insurance (Lifecos).

Position Responsibilities:

• Work closely with technology, design, product owner, sales teams and other functions to ensure smooth delivery of customer-centric digital initiatives
• Resolve customer digital issues in collaboration with the technology team
• Analyse existing features against customer feedback and market trends to inform product enhancements and services improvements
• Collaborate on new digital capabilities, including design, budgeting, and resource planning
• Drive and meet performance metrics for digital channels
• Handle submissions of regional and global reportings e,g, monthly strategic initiatives update, monthly forecast and annual plan, OKRs tracking, Digital KPIs reporting, quarterly newsletter, townhall
• Produce report and analysis on retail sales metrics (such as AUM, flows, P&L, # of customers/ accounts/ agents / distributors, top selling funds etc), consolidate commentary and mitigation plans to close gap and provide analytical insights
• Support other adhoc requests

Required Qualifications:

• At least 10 years of sales reporting experience in the Asia asset management or financial services business; Project Management experience of regional initiatives and/or digital projects an advantage
• Experienced user of PowerBI, excel and PowerPoint
• Number sensitive; high level of accuracy and attention to detail
• Excellent prioritization and time management skills
• Strong leadership and interpersonal skills that model Manulife corporate core values
• Fluent English (reading/writing/spoken) a must
• Knowledge of Asia mutual funds industry a plus
• Experience of working in a regional capacity an advantage

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.