Claims Specialist

Claims Specialist

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Claims Specialist with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Manage various projects to improve operational effectiveness and customers’ experience
• Adjudicate different types of claims of individual products, handling complicated claims and appeal cases for smooth resolution
• Prepare claims management reports and statistics
• Review and update claims guidelines and manuals
• Perform ad hoc assignments or projects

Required Qualifications:

• Degree holder
• At least 5 years relevant working experience in claims
• Experience in claims assessment, management of complicated/complaint cases and coaching of claims adjudicators
• Experience in life claims will be advantageous

Preferred Qualifications:

• Good interpersonal and communication skills
• Strong analytical and problem-solving skills
• Attention to details
• Able to work independently under tight schedule
• Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processing
• Good command of English and Chinese, both spoken and written

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.