Assistant Relationship Manager, Customer Contact Centre (Retail Banking Department)

Responsibilities

• Handle customer enquiry by providing quality service via inbound and outbound call
• Process customer investment and banking transaction correctly and effectively
• Participate in enhancement projects of system or AI functions
• Help deepen customer relationship by cross-selling Bank's services and products
• Other ad hoc tasks as assigned

Requirements

• Degree holder in Business/Finance or other financial related disciplines
• Minimum 3 years' experience in banking/financial institution with sound knowledge of various investment & banking products
• Passes in the Insurance Intermediaries Qualifying Examinations & Hong Kong Securities & Investment Institute Licensing Examinations
• Excellent command of spoken and written English and Chinese;  fluency in Putonghua a must