Senior Business Transformation Manager

A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Transformation and Management

We are currently seeking a high caliber professional to join our department as Senior Business Transformation Manager under WPB Business Transformation and Management Team.

Principal responsibilities

• Assist WPB to drive the development of business and transformation strategies in achieving the Group’s and Bank’s business goals
• Coordinate and drive cross-WPB transformation programmes/initiatives e.g. Strategies Review, digital, technology, automation and operational review, from strategies/initiatives formation to implementation/ and commercialization
• Provide PMO support to monitor, manage and govern the WPB strategy & transformation programmes/initiatives
• Provide internal consultancy capability to identify opportunities in transformation and processes streamlining to support business growth, enhance customer experience, improve work efficiency and effectiveness
• Assist the Head of WPB Transformation & Management to build a team with strong business sense and transformation/consultancy skills

Requirements

• University Graduate in Business Administration, Banking, Finance, Accounting or related discipline
• Seasoned financial services professional with at least 8 years' experience in WPB business, preferably with strategy development, process transformation / consultancy experience
• Proven record of effective project and program management, including project planning and decision making, identifying priorities, enforcing program governance, managing resources, management reporting and bringing a wide range of projects to successful completion
• Agile knowledge and adoption experience an advantage
• Experience of managing project team from different business stakeholders and support teams at different levels
• Strong problem-solving skills with conceptual and analytical capabilities to deal with ambiguities
• Acute sense of business direction and thorough knowledge of WPB business to make good judgment in cross-WPB transformation initiatives
• Keep abreast of market developments and business trends to explore new business opportunities
• Excellent leadership, communication, influencing, planning and organizing skills
• Excellent written communication skills, ability to clearly document the current state and the recommendations
• High proficiency in English, Chinese and Putonghua
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes