Head of Operations Transformation

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live. Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.

If you sound like that leader, read on.

About the Role

To collaborate closely with Operations users and cross-function stakeholders to identify, lead and execute strategic initiatives for digital transformation, system modernization, process re-engineering and continue improvement.

Roles and Responsibilities:

• Develop and execute Operations transformation portfolios which drive uplift in customer experience (NPS), increase in STP ratio / automation, adoption of advanced technology such as AI/Gen-AI, etc.
• Oversee and monitor consistent adherence of Group and local project governance requirements.
• Identify and manage project risks and issues and implement solutions to minimize business impacts.
• Work closely with Operations data analytics team to identify process streamline opportunities and collaborate with business users to drive execution.
• Build strong relationships with key stakeholders including Group and local executives, department heads and business users for effective communications and alignment.
• Lead the Operations transformation team and support team’s growth with instructions, guidance and training

Job Requirements:

• University degree in Business Administration, Finance, Computer Science, Engineering or related disciplines
• 15+ years of experience in financial services industry, preferably in insurance industry; strong knowledge in Insurance operations
• Solid experience in driving large-scale digital and complex project transformation with proven track record to deliver impactful business results.
• Ability to manage multiple projects and meet tight deadlines in a fast-paced environment.
• Excellent leadership and communication capabilities to manage and build up rapport with different stakeholders.
• Experienced in leveraging data analytics to deliver tangible action plans.
• Strong knowledge in Agile principles and practices
• Proficiency in English, Cantonese and Mandarin with good communication and presentation skills

Others:

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.