Retail Customer Experience Specialist

Responsibilities:

• Analyze customer feedback and usage data to identify areas for improvement in our app and digital services.
• Collaborate with product development and design teams to create user-friendly features that enhance customer satisfaction.
• Develop and implement strategies to improve customer engagement and retention through digital channels.
• Conduct usability testing and gather insights to drive continuous improvement.
• Act as the voice of the customer in internal discussions, advocating for their needs and preferences.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• Experience in customer experience management, preferably within a digital banking environment.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills.
• Familiarity with digital banking trends and customer behavior.