Lounge Supervisor

Reports to: Lounge Service Duty Manager

The job holder will monitor our lounge front of house operations and ensure services extended to our valuable customers are of the highest standard at Hong Kong International Airport (HKIA).

Key Responsibilities

• Supervise front of house team by supporting performance management and development of team
• Deliver excellent customer service and be responsible for F&B presentation, quality and speed of F&B and service delivery, hygiene standards, stock-taking, stock handling, financial procedures and deliver quality pre-shift briefings as per company and legal requirements.
• Seek ways to enhance quality of lounge experience
• Support other lounges as and when required.
• Extend support to Lounge Service Duty Managers & management (e.g. support operational / health and safety audits, handle ad-hoc incidents / accidents, attend meetings, implement engagement activities)

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• Post-secondary qualifications
• Minimum 5 years of experience in lounge operations, catering hospitality, fine dining, sizeable luxury hotel, airport or similar capacity
• Polished communication skills with fluent spoken and written English and Chinese (Cantonese and Putonghua)
• Strong leadership and people management capabilities
• Strong problem solving and interpersonal skills
• Able to work shift duties including overnight shifts

Benefits

• Being part of a world-class service brand to be proud of
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Extensive medical coverage & insurance scheme for you and your dependents
• Flexible retirement scheme
• Discounted travel across many airlines for you and your family

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

For any frontline recruitment related enquiries, please reach out to us by Whatsapp +852 2747 2298
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