Member Services Executive (5 days work, no overnight shift)

The American Club is seeking a friendly and organized Member Service Executive to join our team. The ideal candidate will possess excellent communication skills, both verbal and written, and have a strong ability to multitask in a fast-paced environment. Responsibilities include greeting visitors, managing phone calls, and handling administrative tasks. If you are a proactive individual with a positive attitude and a passion for providing exceptional customer service, we would love to hear from you.

Job Description

• Maintain daily operations of the Member Services Desk, including email control, handling phone calls and in person enquiries from Members and Guests
• Support Club Events registration
• Provide Members and Guests with high quality, five-star, personalized service which is professional and efficient, warm and friendly
• Communicate with other departments to ensure Members’ expectation on dining, Club & Private Events is met
• Handle Member concerns and feedback where appropriate, escalate to Manager or Senior Management where required
• Perform other duties/ad hoc projects as assigned by Member Services Manager

Qualifications & Skills

• Higher Diploma and above in Hotel Management 
• Preferably 3 years customer service experience in the hospitality industry
• Excellent interpersonal skills with above average English

Working location: Central & Tai Tam (Transportation allowance applies)