Host (Lounge)

Reports to: Lounge Supervisor

In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. Hosts play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.

Key Responsibilities

• Engage & deliver excellent customer service for customers with warmth and professionalism, responsibilities include and are not limited to:
  • Greet customers, present menus, acknowledge orders, provide a warm welcome and seat customers according to their preference
  • Engage & interact with customers when possible
  • Demonstrate a complete understanding of food & beverages items and make recommendation
  • Address basic airport or Cathay Pacific flight-related questions from customers, as required
  • Ensure customer needs are met or exceeded, check their satisfaction during their stay
  • Maintain lounge cleanliness & uphold stock levels in the restaurant

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• F.5 or Diploma in Hospitality / F&B or related disciplines is an advantage
• Relevant working experience in catering hospitality, fine dining, sizeable luxury hotel, lounge, airport or in similar capacity is an advantage
• Standard of spoken/ written English and Cantonese. Putonghua is an advantage
• Good teamplayer, customer oriented, energetic with helpful and outgoing personality
• Flexible and adaptable to work in different working hours, able to work overtime in case of flights delay
• Candidates with more experience will be considered for a Supervisor position or above

Benefits

• Being part of a world-class service brand to be proud of
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Extensive medical coverage & insurance scheme for you and your dependents
• Flexible retirement scheme
• Discounted travel across many airlines for you and your family