Events Planning Manager

POSITION OVERVIEW

• Responsible to deliver highest level of guest experience from event planning, to handling their requirements to post-event follow-up. Key to this role is understanding client needs, maximizing their satisfaction and driving incremental revenue to the hotel.
• Ensure effective communication with clients and follow up with internal departments to ensure high level of service and product will be delivered especially of arriving VIPs.
• Assign upon situation as the point-of-contact to give immediate assistance in order that client’s needs are met quickly and their event runs smoothly.
• Supervise the organization of post-event calls and collection of feedback survey and follow up with clients to obtain feedback and identify further business opportunities.
• Closely monitor clients’ comment from event surveys to identify opportunities for improvement
• Maintain good relationship with regular clients to obtain future event business.
• Assist in key events, Wedding Showcase and other special events hosted by Hotel.
• Develop and maintain relationships with clients to ensure the hotel is first choice when hotel services are required.

REQUIRED SKILLS

• Bachelor’s degree or equivalent in Hotel Management or related field with at least 5 years of experience in event planning in a sizeable luxury hotel
• Sophisticated interpersonal skills, negotiation skills and leadership skills
• Demonstrated success in nurturing accounts through lengthy sales cycles
• Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable
• Demonstrate clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
• Knowledge in Delphi and Opera systems is an advantage
• Ability to work under pressure