VP/SVP, Head of Digital Onboarding & O2O Acquisition, Consumer Banking Group

Business Function

 As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Key Responsibilities

• Lead digital acquisition to bring in new to bank (NTB) customers cross different segments and reactivate customer relation and strengthen the relationship with the bank
• Lead O2O CRM platform to deliver AI-driven experience from RM to online channel seamlessly with strong data driven and sales mindset
• Collaborate with regional and local business stakeholders to define a cohesive vision and establish clear delivery roadmaps for Digital Customer Onboarding product
• Translate business strategies and operational designs into actionable deliverables and digital activities
• Coordinate the digital product delivery roadmap, address business impacts, and maintain stakeholder focus on agreed outcomes, prepare business cases to justify new digital investments
• Drive innovative solutions, including digital transformation and new technology adoption & manage project metrics, risk factors, issues, and dependencies
• Ensure compliance with project governance framework and regulatory requirements
• Provide inspiring leadership to the project team and advocate for project management disciplines
• Identify and monitor critical interdependencies across projects, create synergy and uplift efficiency
• Savvy user of control tower to monitor product performance, identify and resolve issues, and implement continuous improvements to enhance user experience and productivity
• Manage the team's resource allocation, monitor project budget versus forecast
• Foster a positive work culture emphasizing purpose-driven, relationship-led, innovative, decisive, and fun

Qualifications

• University degree holder or equivalent
• At least 15 years of relevant working experience, and 5 years of leadership experience
• Excellent in communication, negotiation, and interpersonal skills, and skillful in engaging a wide range of stakeholders & C-Level leadership
• Growth Mindset, willing to challenge status quote and identify short- and long-term goals
• Ability to work in fast-paced environment, adaptive to changes, and able to deliver consistent performance in high pressure situations independently
• Strong analytical and problem-solving skills, with the ability to translate business problems into digital requirements
• Experience in driving onboarding and/or digital projects, including identifying opportunities, developing business cases, and managing project execution
• Good knowledge in digital products and/or services provided by banks is preferred
• Proficiency in both English and Mandarin Chinese

立即申請

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.